As you may recall, I posted a world wide web log about an unsavory experience at Kenneth Cole (See "What to Expect When You Are Not Expecting - 4/10/09). I am sure my readership has been resting on tenterhooks waiting to know the next chapter of this heartbreaking tale. Here is a bit of a follow-up:
On April 20th I sent an email to Kenneth Cole expressing my dissatisfaction with his ad campaign and more importantly, the less than stellar customer service. When I was writing this letter a good friend asked why I even bother and what I expect from it. Quite honestly, I expected nothing but the satisfaction of conveying my feelings. There is something wholly gratifying about saying something that not only gets the point across, but also stirs enough in the receiver of such information to react. The moment I sent the email, I felt confident that I would never get a reply. Why would Kenneth write back to someone who had a minor annoying customer service experience? So I hit send, thought about it a bit, then carried on with my life. Much to my dismay, I got a response from the CEO of Kenneth Cole expressing her apologies. Shortly thereafter, I was contacted by the director of customer service. She and I wound up having a lengthy chat about everything from customer service to fashion to travel and then to type A personalities. Finally, just now I signed for a FedEx envelope in which is a gift card which will grant me with a few new pieces for my Autumn wardrobe.
Not bad for expecting nothing, and not expecting. I'll drink to that (because I can...)
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2 comments:
That's awesome!!! Good for you. One time, I found a live ladybug in my pre-package Dole lettuce. I called the company, and they gave me 10 coupons for free bagged salad! As my mother says, "The squeaky wheel gets the oil!"
A cute little ladybug? And you didn't eat it?
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